Customer Success Manager

Posted 2 days ago

This is a fully remote position, open to applicants in California.

πŸ“‹ Description

β€’ Facilitate the effective integration and execution of Prisms' immersive Virtual Reality instructional approach in secondary math and science classrooms.

β€’ Oversee account health, relationships, renewals, and growth opportunities.

β€’ Directly engage with District Leaders to promote and ensure the successful adoption of Prisms.

β€’ Manage partner relationships from pre-sale through to closure, renewal, and expansion.

β€’ Keep track of overall account health to prioritize efforts, reduce churn, and enhance NRR.

β€’ Collaborate with content and development, technical operations, and curriculum and instruction teams to create and maintain a comprehensive, scalable implementation framework.

β€’ Perform QA assessments of content and instructional support tools.

β€’ Continuously monitor implementation through ongoing data analysis and meetings with key stakeholders.


⛳️ Requirements

β€’ Must live in or around Los Angeles.

β€’ Dedication to transforming and reimagining STEM education.

β€’ Bachelor's degree in a STEM field or a Master's degree in STEM education is preferred.

β€’ 2-5 years of teaching experience for Grades 6-12 is preferred.

β€’ 2-5 years of experience in Customer Success or as an Account Executive in a start-up or growth enterprise is preferred.

β€’ Clear and process-oriented communicator who can deliver thoughtful, impactful presentations to varied groups of stakeholders.

β€’ Highly motivated and adept at both independent work and collaboration within a cross-functional team.

β€’ Excellent written and verbal communication abilities.

β€’ Willingness to travel 1-2 times per month, generally for 1-3 days per trip.


🏝️ Benefits

β€’ Opportunity to travel 1-2 times per month (typically for 1-3 days per trip).

β€’ Equal-opportunity and inclusive work environment.

β€’ Benefits and training included as part of the nondiscrimination policy, although specific benefits are not detailed.

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