
Customer Success Manager
Posted 2 days ago

Posted 2 days ago
This is a fully remote position, open to applicants in California.
β’ Facilitate the effective integration and execution of Prisms' immersive Virtual Reality instructional approach in secondary math and science classrooms.
β’ Oversee account health, relationships, renewals, and growth opportunities.
β’ Directly engage with District Leaders to promote and ensure the successful adoption of Prisms.
β’ Manage partner relationships from pre-sale through to closure, renewal, and expansion.
β’ Keep track of overall account health to prioritize efforts, reduce churn, and enhance NRR.
β’ Collaborate with content and development, technical operations, and curriculum and instruction teams to create and maintain a comprehensive, scalable implementation framework.
β’ Perform QA assessments of content and instructional support tools.
β’ Continuously monitor implementation through ongoing data analysis and meetings with key stakeholders.
β’ Must live in or around Los Angeles.
β’ Dedication to transforming and reimagining STEM education.
β’ Bachelor's degree in a STEM field or a Master's degree in STEM education is preferred.
β’ 2-5 years of teaching experience for Grades 6-12 is preferred.
β’ 2-5 years of experience in Customer Success or as an Account Executive in a start-up or growth enterprise is preferred.
β’ Clear and process-oriented communicator who can deliver thoughtful, impactful presentations to varied groups of stakeholders.
β’ Highly motivated and adept at both independent work and collaboration within a cross-functional team.
β’ Excellent written and verbal communication abilities.
β’ Willingness to travel 1-2 times per month, generally for 1-3 days per trip.
β’ Opportunity to travel 1-2 times per month (typically for 1-3 days per trip).
β’ Equal-opportunity and inclusive work environment.
β’ Benefits and training included as part of the nondiscrimination policy, although specific benefits are not detailed.
Arcana Analytics
Eltropy
Eltropy
Eltropy
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