Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish meaningful connections with existing clients

• Lead Pippin’s long-term sales growth initiatives

• Collaborate closely with the Sales team and the CEO

• Oversee sustainable, efficient, and effective onboarding procedures

• Address inbound customer inquiries while focusing on scaling engaging clients

• Ensure a smooth transition for prospects into clients

• Act as an advocate for current Pippin clients

• Consult with existing clients to identify their challenges and recommend solutions

• Enhance Pippin’s share of wallet through relationship-driven sales

• Comprehend and inform clients about Pippin’s product and technology roadmap

• Create engagement strategies tailored for current clients

• Research and propose new products or services

• Assist in managing the revenue technology stack, including Hubspot

• Collect, analyze, and report on vital client metrics

• Proactively identify potential order issues

⛳️ Requirements

• Experience in the Title/Real Estate Industry is preferred

• 3-5 years of experience in a customer success role is preferred

• Proficient in Hubspot or other CRM systems is preferred

• Remote work experience is preferred

• Familiarity with Slack and Microsoft Office is preferred

• Exceptional written and verbal communication skills

• Strong relationship-building capabilities

• Ability to thrive in a fast-paced startup environment

• Flexibility to adapt to a rapidly growing business

• Capacity to think creatively and strategically about accelerating company growth

• A strong desire for continuous learning

🏝️ Benefits

• Paid vacation

• Holidays

• Health insurance