Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the rapid implementation of new Pano station installations by collaborating closely with the internal Operations team and coordinating necessary actions with Sales and Operations teams.

• Manage ongoing account relationships to ensure customer satisfaction and identify additional opportunities for expansion.

• Exhibit strong executive presence and communication abilities in high-pressure situations, including executive-level presentations, customer interactions, and strategic stakeholder meetings, effectively conveying confidence, clarity, and credibility.

• Navigate the SaaS landscape adeptly by managing the expectations of both your team and clients, making informed decisions that align business objectives with client requirements.

• Proactively understand our client's needs to provide the best solutions that align with their goals.

• Collaborate with Sales to facilitate successful renewals and expansions consistent with Pano’s “land and expand” strategy.

• Employ creative problem-solving skills when faced with challenges, assisting both clients and internal team members in overcoming delivery obstacles.

• Regularly present important findings, strategic planning, and occasionally challenging information to clients.

• Promote effective decision-making and operational excellence throughout the organization by building cross-functional relationships and aiding internal teams in understanding client priorities and business context.

• Maintain strong client relationships to ensure smooth project implementation, review ongoing needs, and provide timely solutions and recommendations to drive success and adoption.

• Gain an in-depth understanding of the product suite, service offerings, and functionalities to facilitate effective communication of capabilities to clients.

• Actively participate in the enhancement and development of new product features and service offerings by collaborating closely with Product and Engineering teams.

⛳️ Requirements

• Bachelor’s degree in a relevant field. MBA, MS, or equivalent experience preferred.

• A minimum of 5 years of professional experience in technology consulting or customer relationship management, with a strong preference for experience in a SaaS or enterprise software environment.

• Skilled in direct client engagement, building strong relationships, and delivering compelling presentations.

• Proven history of assisting Fortune 1000 clients with six-figure recurring revenue in identifying optimal solutions.

• Experience in a cross-functional work environment with a talent for “getting things done” in a fast-paced setting.

• Proficient in managing multiple high-priority projects, with strong multitasking abilities and meticulous attention to detail.

• The ideal candidate will be passionate about environmental issues.

• Willingness to travel approximately 15% to 25% of the time.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• A matching 401(k) plan.

• Flexible paid time off.

• Stock options.