Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt and strategic assistance to ensure a seamless onboarding experience for customers.

• Conduct customized onboarding sessions, which include meetings to outline the launch plan, training, and setting up integrations.

• Actively promote product adoption through tailored consultations, updates on product features, and practical training sessions.

• Facilitate strategic discussions with clients to align PandaDoc's functionalities with their essential workflows.

• Collaborate closely with the Account Management team to communicate vital insights.

⛳️ Requirements

• 2-3 years of experience in SaaS customer success.

• Experience managing a high volume of customer interactions in a dynamic environment.

• Strong communication skills paired with a high level of empathy.

• Exceptional verbal and written communication abilities.

• Flexibility to adapt to new challenges.

• Capability to juggle multiple priorities effectively.

• Proficiency in utilizing AI tools to analyze and synthesize customer data.

🏝️ Benefits

• Employees may have the opportunity to purchase company stock or receive annual bonuses.

• Employees (along with their families) can enroll in the company's medical, dental, vision, short & long-term disability, life insurance, FSA, and 401k plans.

• Employees will enjoy 13.34+ hours of paid time off each month.

• 6 self-care days are provided.

• A birthday PTO day is included.

• 10 company-sponsored holidays off each year.