Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Establish and nurture relationships with key stakeholders within assigned accounts as well as internal account teams.

• Facilitate effective communication between customers and internal teams concerning customer priorities.

• Oversee customers from various industries and product lifecycles through direct interactions and automation.

• Act as a customer advocate, promoting industry best practices and relevant customer use cases.

• Develop and maintain Customer Success Plans that are focused on achieving business outcomes.

• Optimize customer investment value, utilization, growth, consumption, and retention.

• Guide customers through adoption milestones related to UEM, Horizon, Access, and Intelligence.

• Collaborate with support, engineering, sales, and architect teams to resolve customer issues.

• Forge strategic relationships with customer decision-makers and key stakeholders.

• Identify potential risks and implement strategies to mitigate them, ensuring customer health.

• Partner with product management to address customer feature requests.

• Deliver business and technical presentations to audiences ranging from administrators to executives.

• Utilize Workspace ONE Intelligence and DEX insights to showcase value and pinpoint adoption gaps.

• Create deployment roadmaps aligned with customer business drivers.

• Contribute to customer success assets and provide thought leadership.

• Travel as necessary to support customer engagements and business requirements.

⛳️ Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.

• Proficient knowledge of the Omnissa EUC portfolio or equivalent experience with the legacy VMware EUC product line.

• Familiarity with Workspace ONE UEM, including endpoint management across Windows, macOS, iOS, Android, and rugged/frontline devices; as well as enrollment methods, profiles, compliance policies, and application lifecycle management.

• Understanding of Workspace ONE Access, including identity management, SSO, multi-factor authentication, conditional access, and integrations with Microsoft Entra ID (Azure AD) and Okta.

• Knowledge of Horizon VDI and published applications, both on-premises and cloud-hosted.

• Comprehension of Workspace ONE Intelligence, analytics, automation workflows, and Digital Employee Experience (DEX) management.

• Awareness of core EUC concepts, such as modern management, BYOD, corporate-owned device strategies, application virtualization and delivery, and Zero Trust security architecture.

• Familiarity with Microsoft 365/Intune coexistence, Apple Business Manager, Android Enterprise, PKI, and directory/identity platforms.

• Preferred: hands-on administration experience or industry certifications in Workspace ONE or Horizon.

• Preferred: experience in guiding customers through platform migrations.

• Preferred: capability to interpret product telemetry and adoption data.

• Preferred: experience with ITSM and productivity ecosystems like ServiceNow, Microsoft 365, and Google Workspace.

• Willingness to travel up to 20% of the time.

• Must be eligible to work without requiring employment-based immigration sponsorship from Omnissa.

🏝️ Benefits

• Employee ownership.

• Health insurance.

• 401k with matching contributions.

• Disability insurance.

• Paid time off.

• Opportunities for growth.

• Commission eligibility.