Customer Success Manager

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Drive customer retention and growth by comprehending their business needs and empowering them to succeed.

• Maintain regular communication with customers regarding their adoption trends, sentiments, and identify opportunities for deeper engagement.

• Act as the account owner for designated accounts, coordinating and facilitating across all business functions within the organization.

• Keep Salesforce data updated, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns.

• Represent the customer's voice to guide our sales process and product roadmap.

• Manage renewals from quote to invoice, and upsell existing products and services to expand your assigned book of business.

• Target and increase revenue within assigned accounts by discovering cross-sale opportunities for sales.

• Collaborate with customers to create a success plan that details how Omnigo adoption will meet their immediate and future needs.

• Recruit super fans to serve as references, lead user groups, and engage in the community.

• Act as a liaison to promote attendance at trainings, webinars, educational curricula, and seminars.

• Identify effective ways to engage low usage and at-risk accounts based on data analysis and qualitative insights about the account.

⛳️ Requirements

• A minimum of 2 years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization.

• A strong passion for Customer Engagement and a service-oriented mindset.

• Proven track record of building and sustaining business partnerships and relationships, demonstrating a proactive "do-er" mentality with a hands-on, passionate, curious, and empathetic approach, along with the determination to achieve results.

• Results-oriented with a demonstrated capability to meet or surpass quotas.

• Experience with the annual renewal process is preferred.

• Strong operational discipline coupled with an analytical, process-driven mindset and a data-informed approach to decision making and evaluation.

• Exceptional oral and written communication skills.

• Proficient in PowerPoint and comfortable presenting to all organizational levels.

• Highly organized with the ability to work independently and take accountability for results with minimal supervision.

• Experience with Salesforce or a similar CRM tool and Gainsight or a comparable Customer Success tool is preferred.

• Background in Gaming, Security and Surveillance, or Public Safety is a plus.

• Willingness to travel approximately 25% for customer visits and conferences.

🏝️ Benefits

• EOE/M/F/Disabled/Vet This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. All qualified applicants will receive consideration for employment.