Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Acquiring new customers and ensuring their success

• Facilitating the onboarding process for new clients

• Tracking and assessing Health Scores

• Creating strategies for enhancing experiences and gathering reviews

• Promoting the use of TrustMark and encouraging customer feedback

• Producing videos and materials showcasing customer best practices

⛳️ Requirements

• No specific criteria regarding years of experience required

• Proficient in customer management skills

• Technical expertise in platforms and applications

• Capability to work autonomously

• Proficient with relevant software tools, regardless of specification

🏝️ Benefits

• Remote-first work environment

• Flexible and equitable working hours

• 30 days of paid vacation

• Option for workation

• Latest MacBook provided, available for personal use

• €500 gross allowance for an ergonomic office chair or a height-adjustable desk

• Two days per month allocated for professional development

• Company pension scheme (Betriebliche Altersvorsorge - BAV) with a 25% contribution