Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and nurture trusted relationships with educational institutions, local governments, and educational authorities.

• Oversee the onboarding and implementation processes for customers, setting clear success criteria.

• Provide guidance on best practices and change management to enhance AV1 utilization and effectiveness.

• Collaborate with education leaders and decision-makers alongside Account Managers.

• Ensure that AV1 functions as a significant tool for inclusion within the German education system.

• Offer insights to support schools and adapt to the changing educational environment.

⛳️ Requirements

• A minimum of 10 years of experience in the education field.

• Background in teaching, school leadership, advisory roles, inclusion, or school development.

• In-depth understanding of the German education system, especially the Länder structures, Schulträger, and Kommunen.

• Experience in collaborating with schools, municipalities, or educational authorities at a leadership level.

• Proficiency in German at a native or near-native level (C1/C2), along with strong written and spoken English skills.

🏝️ Benefits

• Flexible working hours around core times (10:00–15:00).

• Bonus scheme based on performance.

• Public transport ticket provided.

• Allowance for mobile phone and internet expenses.

• Option to lease a car through salary sacrifice via JobAuto.

• Regular company social events and an annual company trip.