Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the implementation process for new clients and ensure a successful launch.

• Customize NextPatient to align with the unique workflows and objectives of each client.

• Conduct online training sessions, empowering clients to confidently utilize the platform.

• Serve as the primary contact for client inquiries and support on a daily basis.

• Proactively engage with clients to share best practices and educate them on new features.

• Identify and resolve issues efficiently, providing practical solutions.

• Cultivate strong relationships to become a reliable partner for your clients.

• Collect client feedback to contribute to the evolution of the product roadmap.

• Assist in enhancing internal procedures across implementation, support, and account management.

⛳️ Requirements

• 3–5+ years of experience in customer success, account management, or a related field.

• Excellent problem-solving capabilities and meticulous attention to detail.

• Clear and thoughtful communication skills via email and phone.

• Ability to juggle multiple clients and priorities simultaneously.

• A curious mindset with a desire to thoroughly understand operational processes.

• A strong sense of ownership and commitment to follow-through.

• Experience in SaaS is preferred.

• Background in healthcare is advantageous, but not mandatory.

🏝️ Benefits

• Flexibility to work remotely.

• No fixed vacation policy; we encourage taking a genuine 2-week vacation annually to an extraordinary destination.

• Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City).

• Mid-year team outings with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco).

• Comprehensive health benefits, a 401(k) with company matching, and equity options.