Customer Success Manager

📋 Description

• Oversee the implementation of In-Store, Merchandising, At Home, and Digital Media initiatives once the client has consented to proceed to Contract.

• This includes the creation of Salesforce opportunities, managing system reservations, generating Contracts, processing program assets, providing program recaps/reporting, and approving invoices.

• Collaborate closely with Sales on designated accounts, offering executional details and additional pre-sale support as necessary.

• Foster robust relationships and serve as the intermediary between Sales, Clients, and Internal departments.

• Drive executional excellence and oversee multiple programs, managing client assets, timelines, and executional specifics.

• Handle daily Account management tasks, maintain status grids, respond to client inquiries, and troubleshoot emerging issues.

• Demonstrate the ability to assess processes and consistently pursue improvement opportunities.

• Support special projects as assigned by leadership.

⛳️ Requirements

• Bachelor’s Degree in Business, Communications, Marketing, or a related field (or equivalent relevant work experience).

• A minimum of 2-3 years of experience, spanning from college internships to professional roles in Campaign Management, Customer Success, or Customer Service/Client Services, involving direct interaction with internal business teams, vendors, clients, and/or Sales Executives.

• Exceptional organizational skills, including keen attention to detail and the ability to convey complex information in a manner that ensures all team members comprehend their responsibilities.

• Strong time management abilities, with a remarkable aptitude for working independently and juggling multiple tasks in an environment with frequently shifting priorities, successfully managing the demands of a rapidly expanding workforce.

• Proven capability to resolve problems through first-tier troubleshooting, identify pain points, manage issues to resolution with a customer-first approach, and apply lessons learned to future scenarios.

• Adaptability to change in alignment with business needs, executed thoughtfully and strategically.

• Demonstrated ability to build and sustain strong internal and external partnerships.

• Excellent written and verbal communication skills with the capability to communicate effectively via email and phone with remote colleagues and Clients.

• Proficient in Office (Excel/Word/PPT), with Salesforce experience considered a plus.

🏝️ Benefits

• Health insurance

• 401(k) retirement plans

• Paid time off

• Flexible work arrangements