Customer Success Manager

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Act as the main point of contact for an assigned portfolio of clients.

• Promote customer success across direct customer accounts, empower partners, and assist in partner-managed accounts.

• Facilitate upsell and cross-sell opportunities while supporting service performance.

• Oversee renewals and improve the overall customer experience.

• Engage proactively with customers, introduce new product developments and commercial initiatives, and highlight Megaport’s value proposition.

• Sustain and grow revenue by achieving defined revenue targets in a quota-carrying position.

• Increase and maintain revenue within the customer base, contributing to both individual and team goals.

• Collaborate closely with a Direct Sales Executive and Solutions Architect within the Integrated Accounts Team.

• Drive commercial engagement with existing customers in the Hong Kong portfolio, emphasizing growth, retention, and long-term satisfaction.

• Advocate for Megaport’s value proposition and promote adoption across its service portfolio.

• Monitor and analyze customer feedback, sentiment, and pipeline activities through Salesforce.

• Work in conjunction with Finance, Operations, Sales, Marketing, and other cross-functional teams to address challenges and support revenue growth initiatives.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Account Management, or related roles in the enterprise software, internet, or telecommunications industries.

• Strong commercial insight and the capability to influence revenue outcomes through a consultative and value-driven sales approach.

• Proven track record of success in fast-paced, technical environments with changing priorities.

• Exceptional verbal and written communication skills, with the ability to collaborate effectively across global teams and clients.

• Demonstrated ability to identify customer pain points and suggest relevant solutions that deliver measurable value.

• Proficient in using CRM platforms such as Salesforce (SFDC) for maintaining account records, opportunity pipelines, and reporting.

• A solid understanding of cloud and virtualized computing environments in the enterprise sector is highly desirable.

🏝️ Benefits

• Flexible working environments.

• Birthday Leave.

• Generous study and training allowance + 5 days of paid study leave.

• Creative, fun, and contemporary workspaces.

• A motivated team of industry experts and emerging talent.

• Celebrated success with ‘Legend’ and ‘Kudos’ Awards.

• Health and wellness program.