Customer Success Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• In the role of Meadow’s Customer Success Manager, your main objective is to ensure the success of our clients from term to term — achieving high Customer Satisfaction (CSAT), excellent retention rates, and minimal churn rates.

• Enhance Logo Retention

• Boost CSAT

• Reduce Churn

⛳️ Requirements

• Relevant Professional Experience

• 4-6+ Years of Experience in Customer Success

• Background in an Early Stage Startup

• Builder Mindset: High Agency combined with High Urgency

• You are accountable for problems from start to finish.

• You make impactful decisions that influence results.

• Relationship Management Skills

• You have a proven history of establishing genuine trust with clients, serving as a dependable point of contact, and knowing when to escalate issues or address them directly.

• Client Management Skills

• You possess a successful track record of anticipating client needs before they become issues, keeping stakeholders updated, and setting clear expectations.

• Renewal & Retention Expertise

• You have demonstrated success in managing the commercial aspects of client relationships — including contract terms, renewal schedules, and making a case for ongoing investment.

• Product Expertise

• You have a successful history of guiding clients through complex products, resolving issues, and linking features to business outcomes.

🏝️ Benefits

• Competitive Salary

• Competitive Equity

• 401(k) Retirement Savings Plan

• Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)

• Flexible Paid Time Off

• Paid Company Holidays

• Paid Parental Leave

• 1-2 Onsites Per Year

• Membership in an Ambitious, Kind, No-Drama Team