Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish and nurture strong relationships with customers to enhance their lifetime value within the designated customer portfolio.

• Support customer success and growth by recognizing opportunities for add-ons and additional products or services.

• Participate in each assigned project from the onset, assisting in the assessment and definition of each customer’s long-term objectives.

• Build connections with key stakeholders at customer organizations and position yourself as a valuable resource for their teams.

• Conduct regular touch base calls with customer representatives, facilitate QBRs, manage escalated tickets, and advise internal Logile teams on effectively addressing customer needs.

⛳️ Requirements

• 5-10 years of proven experience in customer success management, preferably in the retail sector.

• Comfortable engaging with senior leadership as a peer, respectfully challenging assumptions and fostering alignment on critical initiatives.

• Proficient in Workforce Management software, along with best practices and strategies.

• Experience working with large retail organizations and understanding their unique needs and objectives.

• Ability to collaborate with cross-functional teams on large-scale software implementations.

• Exceptional leadership, organizational, and communication abilities.

• Proven capacity to resolve complex organizational challenges.

• Bachelor’s degree in Business Management, Industrial Engineering, or a related field.

• Advanced skills in MS Office Suite (including Excel and PowerPoint) or other reporting tools.

🏝️ Benefits

• Equal Opportunity Employer

• Inclusive environment for all employees and applicants.

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.