Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Take ownership of all client-facing deliverables associated with software and analytics initiatives.

• Guarantee the prompt and high-quality delivery of presentations, reports, and insights.

• Maintain responsibility for the results and outcomes of professional services engagements.

• Conclude the development of client presentations.

• Act as the main presenter in client meetings, conveying insights, recommendations, and strategic value.

• Convert complex analytics into actionable business insights for clients.

• Collaborate with internal analytics and platform teams to ensure alignment on project goals and timelines.

• Manage the renewal process for designated accounts, ensuring timely and successful contract extensions.

• Identify and promote upsell opportunities, which may include additional software licenses, new professional services engagements, software modules and feature expansions, and third-party data integrations.

• Develop and maintain robust relationships with client stakeholders.

• Serve as the voice of the customer within the organization, advocating for client needs and priorities.

• Monitor client satisfaction and proactively resolve any issues or concerns.

⛳️ Requirements

• Bachelor’s degree in Business, Analytics, Marketing, or a related field (Master’s degree preferred).

• Over 5 years of experience in customer success, account management, or professional services within a software or analytics setting.

• Excellent presentation and communication skills, with a track record of leading client meetings.

• Capability to manage multiple projects and priorities in a dynamic environment.

• Knowledge of analytics concepts and software platforms (e.g., BI tools, data visualization).

🏝️ Benefits

• Health insurance

• Professional development