Customer Success Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Take charge of the complete onboarding process for new clients, which includes conducting initial calls, setting up the platform, and providing training.

• Effectively communicate briefs and establish expectations to ensure seamless implementation.

• Assist new clients in utilizing the platform efficiently to achieve their goals.

• Act as the main point of contact for designated brands on the Halo platform.

• Address client inquiries and concerns promptly.

• Ensure that customers fully utilize the platform and attain satisfactory outcomes.

• Collect, analyze, and present client feedback to the product and engineering teams.

• Oversee client campaigns from start to finish while coordinating with the internal team and monitoring progress.

• Create presentations that summarize campaign results and outline next steps for enterprise clients.

• Work alongside the creator team to keep an updated overview of campaign performance.

• Manage client expectations concerning campaign timelines, execution, and results.

• Evaluate the performance of active campaigns, identify issues, and work towards their resolution.

• Keep an eye on the Service Level Agreements dashboard and proactively resolve any discrepancies or issues.

• Build and lead a team.

⛳️ Requirements

• 5 to 7 years of relevant experience.

• Experience in influencer marketing.

• Comprehensive understanding of brand requirements and client relationship management.

• Outstanding problem-solving abilities.

• Excellent communication skills.

• Strong passion for the creator economy.

• Capability to thrive in a fast-paced environment.

🏝️ Benefits

• Full-Time, Contractor Remote.