Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develops robust, strategic partnerships with a designated group of clients

• Ensures clients derive optimal value from the InvoiceCloud platform

• Oversees daily interactions, enhances client retention, and promotes digital adoption initiatives

• Spots opportunities for product growth

• Implements strategies that boost digital payment usage and enhance customer satisfaction

⛳️ Requirements

• Proven experience in relationship management with a history of driving retention and growth

• Experience providing client support both in-person and through virtual communication platforms (Teams/Zoom)

• Preferred background in electronic billing, payments, merchant services, or similar SaaS platforms

• Exceptional verbal, written, presentation, and interpersonal communication abilities

• Customer-focused and results-driven, with the capacity to influence decision-making

• Strong organizational, planning, and time-management capabilities

• Experience working autonomously while managing multiple tasks in a fast-paced setting

• Proficient in Microsoft Office applications and Salesforce

🏝️ Benefits

• Medical, dental, vision, life & disability insurance

• 401(k) plan with company matching

• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays

• Mental health resources

• Paid parental leave & Backup Care

• Tuition reimbursement

• Employee Resource Groups (ERGs)