Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate strong in-person relationships with key stakeholders.

• Collaborate with customers to ensure their strategic business goals are clearly understood.

• Promote the use of the Insurity Marine Suite Product to meet objectives.

• Manage the end-to-end process of cross-functional medium complexity enhancements.

• Prepare change requests and Statements of Work for small to medium complexity enhancements.

• Assist in Continuous Improvement initiatives.

• Mentor team members.

⛳️ Requirements

• At least 1-3 years of experience in Marine Cargo Insurance, Logistics, or Logistics Software.

• A minimum of 1-3 years' experience in a customer success role, engaging with customers directly.

• Bachelor’s degree in a related field or equivalent professional experience.

• Proficient in creating concise, audience-specific, and objective-oriented written documents (emails, PowerPoint presentations, Word documents, etc.).

• Strong analytical and critical thinking skills.

• Excellent written and verbal communication skills in English.

• Effective time management skills, including work planning, prioritization, and organization.

• Capable of managing multiple priorities or tasks simultaneously.

• Self-motivated and a quick learner.

• Detail-oriented.

• Active listening skills.

• Ability to collaborate effectively and work independently.

• Flexible and adaptable to changing circumstances.

• Strong expectation management skills.

• Experience in project management.

• Proficient in process analysis, design, and management.

• Solid business acumen.

• Technical proficiency.

• Understanding of software development principles.

• Experience in change management.

• Ability to present information articulately.

• Skills in meeting facilitation and management.

• Capability to disagree constructively and commit to decisions.

• Up to 10% travel may be required.

🏝️ Benefits

• Comprehensive health coverage and employer-matched retirement savings from your first day.

• Open PTO Policy allowing you to recharge when necessary.

• Award-winning onboarding program designed for your success.

• Mentorship program connecting you with seasoned leaders for personal and professional development.

• Access to LinkedIn Learning and Kaplan for ongoing education.

• Discounted tuition through our partnership with the University of Arizona Global Campus.

• Employee Referral Bonus program.