This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the main point of contact for client inquiries via email, text, and phone calls

• Ensure prompt responses to client inquiries

• Quickly manage client escalations and resolve issues

• Update internal systems as necessary

• Assist with client onboarding procedures

• Provide support during scheduled client meetings

• Conduct outbound follow-up calls when further assistance is required

• Proactively address issues before they escalate

• Oversee client call processes and update scripts using a CRM Script Editor post-training

• Work autonomously while consistently meeting performance expectations without the need for micromanagement

• Represent the company as the primary voice and representative

• Foster strong and enduring client relationships

• Contribute to customer satisfaction and retention efforts

⛳️ Requirements

• At least 1 year of experience in a Customer Success Manager position

• Excellent written and verbal English communication skills with a neutral or superior accent

• C1 English proficiency required; must communicate exclusively in English throughout the entire shift

• Highly adaptable to new platforms and digital workflows

• Familiarity with Gmail and Google Spreadsheets

• Experience with RingCentral is preferred but not mandatory

• Minimum of 16GB RAM is required

• Dependable backup power source

• Backup Internet Service Provider (ISP) is necessary

• Willingness to adjust work schedule during urgent or emergency situations

• Flexibility for emergency shifts is essential

• Submission of resume and an audio recording in English is required

• The audio/video recording must last between 30 to 90 seconds, be publicly accessible, and not require a login

• A screenshot of the internet speed test result is required

🏝️ Benefits

• Opportunities for long-term growth within the organization

• A supportive team culture centered on accountability and excellence

• A high-trust role that offers a meaningful and direct impact on clients