This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the main point of contact for client inquiries via email, text, and phone calls.

• Respond promptly to client inquiries.

• Quickly address client escalations and resolve issues.

• Update internal systems after issues have been resolved.

• Assist with client onboarding procedures.

• Provide support during scheduled client meetings.

• Make outbound follow-up calls when additional help is required.

• Proactively address issues before they escalate.

• Manage client call processes and update scripts through a CRM Script Editor after undergoing training.

• Represent the company as the primary voice and face.

• Foster strong client relationships to ensure customer satisfaction and retention.

⛳️ Requirements

• At least 1 year of experience as a Customer Success Manager.

• Excellent written and verbal English communication skills with a neutral or superior accent.

• C1 level in English is required; must communicate exclusively in English throughout the entire shift.

• Highly adaptable to new platforms and digital workflows.

• Proficient in Gmail and Google Spreadsheets.

• Familiarity with RingCentral is preferred, but not mandatory.

• Minimum of 16GB RAM is required.

• Must have a reliable backup power source.

• Backup Internet Service Provider (ISP) is necessary.

• Willingness to adjust work schedule during urgent or emergency situations.

• Ability to work independently while consistently meeting expectations without the need for micromanagement.

• A resume and audio recording must be submitted in English.

• A publicly accessible 30–90 second audio or video recording in English is required.

• A screenshot of the internet speed test result must be provided.

🏝️ Benefits

• A high-trust role with a meaningful and direct impact on clients.

• Long-term growth opportunities within the company.

• A supportive team culture that emphasizes accountability and excellence.