Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the primary contact for clients to provide an outstanding customer experience and ensure they derive maximum value from the platform.

• Develop expertise in the Insense platform and paid social advertising to consistently resolve customer issues and deliver best practices and consultative guidance.

• Cultivate and maintain strong relationships with our clients.

• Manage client communication across various channels, proactively reach out to accounts, and deliver support and solutions tailored to their needs.

• Assist in executing internal client activation campaigns.

• Suggest growth opportunities based on analytics, new product features, and market trends to our clientele.

• Monitor accounts to detect churn risk and take proactive measures to mitigate that risk.

• Collaborate with the Customer Experience Team, aiding in daily customer operations tasks, back-office functions, and projects.

• Represent the voice of the customers to guide our internal teams.

• Work collaboratively across functions including Sales, Marketing, Product, and Engineering.

• Oversee client campaigns alongside the Creator Growth team — create tasks, follow up, and ensure campaign objectives are achieved.

⛳️ Requirements

• A minimum of 3 years of experience in customer success or similar roles within SaaS or marketing, demonstrating a successful history of managing client relationships and delivering business results.

• Proficient in GSuite, Hubspot, Notion, JIRA, or similar tools.

• Exceptional English communication skills, both verbal and written.

• Experience in identifying, tracking, and resolving issues, with a strong commitment to providing excellent customer service and communication.

• Highly organized and detail-oriented, able to manage multiple projects simultaneously while upholding high standards and accuracy.

• Customer-focused with a proactive mindset to anticipate client needs, address issues before they arise, and prioritize continuous improvement.

🏝️ Benefits

• 15 days of paid time off, in addition to US holidays (earn an extra day for each year with us).

• Team retreats held globally.

• Opportunities for international exposure to clients and colleagues across AMER + EMEA.