Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom, +1 more country.

📋 Description

• Oversee 150–180 customer relationships, encompassing both new and existing HubSpot clients.

• Consistently assess customer objectives and align them with the required resources.

• Collaborate with HubSpot teams on onboarding, upselling, cross-selling, and renewals.

• Assist customers in fully leveraging the HubSpot platform.

• Conduct 4–5 scheduled deep-dive meetings with customers each day.

• Evaluate customer progress, offer strategic and tactical recommendations, and inform about new HubSpot features.

• Address reactive customer inquiries, including questions about invoices and software usage.

• Identify, scope, and qualify opportunities for additional HubSpot products and services.

• Foster customer retention and growth.

• Understand technical obstacles and suggest implementation solutions and core integrations.

• Maintain an ongoing partner relationship to enhance acquisition, retention, and upsell rates.

⛳️ Requirements

• Proficiency in both written and spoken English.

• A minimum of 2 years of experience in a client-facing or account management position.

• Business acumen with consultative, problem-solving, and issue-resolution capabilities.

• Strong understanding of the media and digital landscape.

• Motivated self-starter with proven examples of achieving results while managing demanding expectations.

• Highly organized and a quick learner who performs well under pressure.

• Excellent negotiation skills and comfort in navigating financial discussions and cancellations.

• Ability to cultivate and maintain relationships, manage expectations, and recognize issues that need escalation.

• Familiarity with Loop Marketing, AEO, and LLM, or a strong ability to learn them swiftly and independently.

• Capability to support a continuous partner relationship to optimize acquisition, retention, and upsell rates.

🏝️ Benefits

• Options for remote, office, and flexible work arrangements.

• A work environment that values flexibility and connection.

• Accommodations and alternative arrangements available for travel limitations or other reasons.

• Disability accommodations or assistance provided during the hiring process.