Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of EMEA clients as their main post-sales technical consultant, gaining a comprehensive understanding of the NodeZero platform to facilitate successful adoption.

• Build relationships with security leaders—from analysts to CISOs—and assist them throughout the adoption, expansion, and advocacy lifecycle.

• Provide technical onboarding and enablement to promote the adoption of NodeZero, including advanced features such as Tripwires, Insights, and Rapid Response, to ensure customers derive maximum value.

• Anticipate customer needs and potential obstacles, proposing solutions that enhance their experience and strengthen their cybersecurity posture.

• Collaborate closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to interpret pentest results, prioritize remediation, and shape long-term offensive security strategies.

• Work in tandem with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategies, and ensuring a smooth renewal process.

• Serve as a customer advocate, communicating customer feedback and technical issues to our internal teams to support the evolution of our products and services.

• Conduct regular check-ins and quarterly business reviews to align on strategies, secure executive buy-in, and demonstrate business outcomes.

• Contribute to documentation, training resources, and repeatable playbooks to enhance technical success across the region.

• Keep detailed records of customer health and interactions using internal CS platforms.

⛳️ Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity setting.

• Extensive knowledge of cybersecurity practices and principles; relevant certifications (e.g., CompTIA Security+, CISSP) are highly desirable.

• Strong understanding of enterprise security, information technology, cloud, or offensive security is strongly preferred.

• Excellent customer acumen—capable of aligning solutions with business priorities and presenting clearly to both technical and executive stakeholders.

• Experience managing a portfolio with revenue objectives (ARR, NRR, GRR).

• Experience in a startup or high-growth company is preferred; you excel in fast-paced, uncertain environments.

• Required languages: French or German along with business proficiency in English.

🏝️ Benefits

• Health, vision & dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Equity package in the form of stock options.