Customer Success Manager

📋 Description

• Develop and implement email marketing strategies for customers while keeping them informed on best practices.

• Maintain regular communication with key clients, ensuring they maximize their use of Hive and are updated on the latest features.

• Guide and onboard customers and partners, assisting them in achieving success with our product.

• Play a vital role in gathering customer feedback and influencing the product roadmap.

• As an expert in email marketing, you will steer our marketing initiatives towards innovative strategies and share significant findings and trends to uncover opportunities for new educational content.

• Provide support to our premier partners, which include agencies, e-commerce, and tech platforms.

• Contribute to the development of our overall customer experience strategy, scaling it alongside the company's growth.

⛳️ Requirements

• A minimum of 2 years of experience in customer success, account management, or a related role involving customer engagement and relationship building.

• Excellent communication skills, with the confidence to connect with clients through various channels.

• Self-driven and enthusiastic about identifying new opportunities to create impact.

• A natural problem solver, adept at pinpointing issues and determining effective solutions.

• A confident and detail-oriented writer who enjoys simplifying complex concepts.

• Proficient in using Hubspot and other Customer Success Management tools.

• Bonus points if you have experience working in a B2B setting on a small team or hands-on experience in email marketing.

🏝️ Benefits

• Competitive salary plus equity: compensation is based on your impact.

• Fully remote work in Canada: operate from your home or any location where you are most productive.

• Flexible working hours: choose a schedule that suits you as long as it remains non-disruptive to your role, team, and Hive.

• Health and Insurance: Comprehensive health and dental coverage, along with a parental leave top-up program.

• Live Experience stipend: receive a stipend to attend and enjoy live events.

• Unlimited vacation/PTO policy: ensuring you maintain happiness and health!