Customer Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Collaborate with our clients to transform the objectives outlined in the pre-sales command plan into actionable goals that achieve their desired positive business outcomes.

• Possess a thorough understanding of the GitLab platform, including common best practices and use cases, to effectively guide clients.

• Comprehend the customer journey and provide guidance on future adoption strategies.

• Serve as the primary GitLab contact for any questions, issues, or escalations, working closely with GitLab Support, Product Management (such as roadmaps), and other teams as necessary.

• Manage a portfolio of assigned clients, focusing on enhancing adoption, ensuring retention and growth, and boosting overall customer satisfaction.

• Stay informed and current on GitLab releases.

⛳️ Requirements

• A solid understanding of Git and standard branching strategies is essential for this position.

• Familiarity with the software development lifecycle and development pipelines is required.

• Knowledge of continuous integration, continuous deployment, DevSecOps, and AI is necessary.

• Previous experience in Customer Success or a similar background demonstrating increased customer satisfaction, adoption, and retention is important.

• Experience in collaborating with clients to define and achieve business goals is needed.

• Comfort working with customers of varying sizes relevant to the assigned segment.

• Excellent verbal, written, organizational, presentation, and communication skills are a must.

• Detail-oriented with strong analytical capabilities.

• A strong team player who is also a self-starter.

• Experience and skills in project management.

• Proficient technical, analytical, and problem-solving skills.

• Alignment with our core values and a commitment to uphold those values in the workplace.

• Willingness to travel as necessary and adhere to the company’s travel policy.

• Proficiency in English is required.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off policy.

• Access to Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.