Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for customers after the sale within the Aftersales department.

• Facilitate communication between customers and dealer partners.

• Effectively address inquiries and resolve any issues that may arise.

• Proactively identify problems at an early stage.

• Continuously enhance aftersales processes for improved efficiency.

• Partner with customers, dealer partners, and internal teams to create suitable solutions.

• Ensure an exceptional customer experience.

⛳️ Requirements

• Professional experience in a similar position.

• Organized, dependable, and capable of working independently.

• Ability to manage multiple processes simultaneously.

• Solution-focused mindset with an emphasis on sustainable problem-solving.

• Enjoy collaboration with diverse teams.

• Capable of mediating between various stakeholder interests.

• Proficient in using digital tools and new software solutions.

• Native-level proficiency in German.

• Good command of English is preferred.

• Experience in the automotive sector, cars, or mobility is advantageous but not mandatory.

🏝️ Benefits

• Flat organizational structure and quick decision-making processes.

• Opportunities for professional and personal growth.

• Career advancement possibilities.

• Competitive, performance-based compensation.

• Access to modern equipment and digital workflows.

• Company pension plan (bAV).

• Commuting and transportation allowance.