Customer Success Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manage a portfolio of accounts throughout the entire customer lifecycle at FusionAuth.

• Track adoption metrics, mitigate risks, and provide tailored customer engagement.

• Oversee the renewal process from initiation to completion.

• Recognize opportunities for expansion and collaborate with sales and marketing teams to drive growth.

• Cultivate customer advocacy through the development of case studies, referrals, and sharing best practices.

• Ensure accurate forecasts for renewals and expansions while keeping CRM records current.

• Establish data-driven engagement strategies that align with both FusionAuth and customer goals.

• Partner with customers to develop adoption strategies and hold business reviews focused on outcomes.

• Advocate for customer objectives and feedback within the product team.

• Communicate FusionAuth’s roadmap and strategic direction to customers.

• Collaborate with support, sales, and product teams to provide a seamless experience from onboarding to renewal.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Account Management, Sales, or similar roles within a B2B context, with a focus on customer retention and growth objectives.

• Experience with CRM and Customer Success platforms such as Salesforce, Gong, or similar systems.

• Strong technical skills with the ability to articulate complex technology concepts clearly.

• Capability to work closely with customers on adoption and solution strategies.

• Comfortable delivering presentations to both developers and executives.

• Proficient in data-driven problem-solving, including recognizing patterns within the portfolio and prioritizing customer risks and opportunities.

• Demonstrated success in growing accounts and managing commercial discussions to closure.

• Highly organized, self-motivated, with excellent attention to detail and follow-through.

• A growth mindset with a willingness to accept and act on feedback.

• Must have authorization to work for any employer in the U.S.; visa sponsorship is not available.

🏝️ Benefits

• Comprehensive health insurance that includes medical, dental, and vision coverage, with the majority of medical premiums covered by the company.

• Fully employer-paid High Deductible Health Plan (HDHP) option, paired with a Health Savings Account (HSA), including employer contributions.

• Basic life insurance and short- and long-term disability coverage fully funded by the company.

• Options for voluntary life insurance.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care.

• 401(k) plan with company matching contributions.

• Generous paid time off (PTO) and paid company holidays.

• Employee Assistance Program (EAP) that provides confidential counseling and support services.

• Opportunities for professional growth and development.

• Eligibility for performance-based bonuses or variable compensation linked to individual, team, or company performance.

• Reimbursement for reasonable travel and lodging expenses related to onsite interviews.