Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main liaison, facilitating communication between client stakeholders and Foresite’s delivery teams to ensure effective service execution.

• Take a proactive approach to manage account health metrics and conduct regular business reviews to ensure that MSSP services fulfill established KPIs.

• Align client business goals with long-term protection and compliance objectives, ensuring that our delivery remains a valuable asset.

• Oversee the entire renewal lifecycle for Mid-Market accounts, identifying early signs of risk and developing strategic mitigation plans.

• Develop a comprehensive understanding of evolving security needs to pinpoint opportunities for upselling additional Foresite services or Google SecOps features.

• Offer structured feedback to Foresite leadership to assist in refining managed service offerings and enhancing the overall Mid-Market customer experience.

⛳️ Requirements

• A minimum of 3 years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS sector.

• A solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts.

• Proven expertise in building relationships and sustaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors).

• An innate ability to analyze account health data to drive proactive engagement and innovative problem-solving.

• Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps is advantageous.

• Experience working within an MSSP environment or a comprehensive understanding of the cybersecurity threat landscape is a plus.

• Exceptional skill in translating technical security outcomes into business value for non-technical stakeholders.

🏝️ Benefits

• Comprehensive medical insurance options to ensure the health of you and your family.

• Fully employer-paid Dental coverage, along with Short-Term (STD) and Long-Term Disability (LTD) benefits.

• You will begin with 3 weeks of paid vacation, in addition to extra sick leave and paid company holidays.