Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of key strategic accounts.

• Become an expert on Feathr products and a trusted strategic advisor.

• Assist customers in creatively and effectively leveraging the Feathr app to enhance their marketing initiatives.

• Lead the development and implementation of Joint Success Plans that align customer objectives with Feathr's offerings.

• Facilitate multi-threading initiatives within customer organizations to establish essential stakeholder connections and reduce risk.

• Support customers in acquiring the skills necessary to independently formulate and manage campaign strategies based on their objectives.

• Monitor account progression and status updates using Salesforce and Planhat.

• Manage the complete renewal process, including contract oversight, pricing, and expansion strategies to secure customer renewals.

• Organize and conduct customer Business Reviews (e.g., Quarterly Business Reviews) to showcase value provided by Feathr, as well as to identify risks and opportunities for growth.

⛳️ Requirements

• A minimum of 3 years of experience in a dedicated Customer Success or B2B SaaS Account Management position.

• At least 2 years of experience in developing, managing, or planning digital marketing campaigns.

• Experience in the non-profit or association sector is highly preferred.

🏝️ Benefits

• Fully Remote

• Health, dental, and vision insurance

• Paid vacation, sick leave, and holidays

• Budget for professional development

• Office snacks and meals

• Social events