Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster trustworthy relationships with customer stakeholders and executive sponsors.

• Promote adoption, engagement, and realization of value across customer accounts.

• Create and implement customer success strategies that align with business objectives.

• Recognize and address customer risks proactively to prevent retention issues.

• Facilitate business reviews centered on customer outcomes and success metrics.

• Collaborate with Sales, Services, Product, and Support teams.

• Assist in achieving successful renewals and uncovering opportunities for account expansion.

• Aid mid-market and enterprise customers in the US in attaining measurable results from their investment in Evotix's EHS software.

• Serve as a strategic advisor to both operational and executive stakeholders.

• Assist customers in maximizing the benefits of the Evotix platform and becoming long-term advocates.

⛳️ Requirements

• Background in Customer Success, Account Management, Consulting, Professional Services, or a similar customer-facing B2B software role.

• Proven experience managing intricate customer relationships.

• Excellent stakeholder management and communication abilities.

• Capability to identify customer risks and formulate mitigation strategies.

• Experience collaborating cross-functionally across various teams.

• Experience with enterprise SaaS (preferred).

• Knowledge in EHS, compliance, or risk management (preferred).

• Background in consulting or professional services (preferred).

• Visa sponsorship is not available.

• Must possess the legal right to work in the country where the position is based at the time of application.

🏝️ Benefits

• Performance bonus based on company success.

• Unlimited annual leave.

• Generous tiered 401k plan that increases over time (AMER).

• Access to an Employee Assistance Program, which includes mental health, legal, and financial support.

• Educational benefits.

• Regular team-building events.

• A welcoming and inclusive work environment.