Customer Success Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Develops and implements strategies and processes that ensure consistent customer satisfaction and retention.

• Manages account relationships, strategy, and pricing, including overseeing contract renewals and RFPs.

• Actively engages with decision-makers and personnel at all levels within school districts to build robust relationships.

• Identifies retention and service risks within their portfolio and works to create risk mitigation plans where necessary.

• Leverages in-depth product and service knowledge, problem-solving capabilities, and training to enhance customer interactions while driving revenue.

• Conducts regular check-ins and business reviews with clients to comprehend their objectives and challenges, offering customized solutions to address their needs.

• Collaborates cross-functionally and coordinates with internal teams to access additional resources and facilitate the necessary solutions and tools for customers.

• Acts as the voice of the customer by relaying customer feedback to internal teams, highlighting customer needs, ideas, and challenges.

• Champions solutions, product enhancements, and other initiatives to meet customer needs and foster growth.

⛳️ Requirements

• Bachelor’s degree and/or equivalent relevant experience.

• At least 5 years of experience in a business development or customer success position.

• Strong interpersonal and communication skills, capable of establishing and maintaining relationships with clients.

• Excellent problem-solving and analytical skills to understand client needs and provide effective solutions.

• Ability to juggle multiple priorities and projects in a fast-paced environment.

• Proactive, self-motivated individual with a passion for customer success and a proven track record of meeting goals.

• Valid US driver's license in good standing is required.

• This position will be remote/WFH and may require up to 33% travel.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Virtual Doctor Visits with $0 Co-Pay.

• Life Insurance (company paid).

• Short Term Disability Insurance (company paid).

• Long-Term Disability Insurance (company paid).

• Flexible Time Off (FTO).

• Paid Holidays.

• Paid Time to Volunteer.

• Flex Spending Account (FSA).

• 401K Plan (with an excellent employer match!).

• Employee Assistance Program.

• Employee Discounts Program.