Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the post-sale client relationship from initiation to growth.

• Ensure a smooth onboarding process, maintain proactive communication, and guarantee that each meeting provides clarity, insights, and measurable outcomes.

• Manage a portfolio of mid-market clients while collaborating with cross-functional teams (SEO, PPC, WEB, PMs, OPS) to ensure outstanding delivery, client satisfaction, and account development.

• Lead all client meetings (Status, MBR, QBR, Ad-hoc) with confidence and thorough preparation.

• Provide clarity and strategic direction in every interaction, reinforcing our growth plans and accountability.

• Convert marketing and data concepts (SEO, PPC, attribution, funnel performance) into clear, client-friendly narratives.

• Review performance dashboards daily to identify underperformance, anomalies, and opportunities.

• Ensure that all client materials, reports, and documentation are precise and aligned.

• Oversee project deliverables and track client campaign objectives versus actuals within Dashboards & Project Management Plan.

• Work closely with PMs and specialists to confirm that tasks are on schedule and deliverables are accomplished.

⛳️ Requirements

• 2-4 years of experience in Customer Success, Account Management, or Client Strategy, preferably within digital marketing, SaaS, or agency settings.

• Demonstrated capability to manage 15–25 clients in mid-market accounts ($5K–$50K/month retainers).

• Strong understanding of SEO, WEB Development, PPC, CRMs, and marketing performance metrics.

• Exceptional verbal and written communication skills along with solid business acumen.

• High attention to detail, managing meetings, documentation, and reports with precision.

• A data-driven mindset with the ability to transform metrics into actionable strategies.

• Proficient in Salesforce, ClickUp, Zoom, Fireflies, and reporting dashboards.

🏝️ Benefits

• Performance Incentives: Competitive compensation with bonuses for account success and quarterly performance incentives based on account growth.

• Career Development: Opportunities for advancement into Accounts Director or similar leadership positions.