Customer Success Manager

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Maintain communication with active clients to ensure seamless collaboration.

• Conduct quarterly NPS calls to gather qualitative feedback.

• Gather testimonials and reviews on platforms like Clutch and LinkedIn.

• Carry out exit interviews when clients discontinue services.

• Oversee the invoicing process and guarantee timely payments.

• Identify potential risks early and coordinate with the internal team.

• Uphold a friendly, professional demeanor while following up on overdue feedback or payments.

• Re-establish connections with former clients and nurture those relationships.

• Spot opportunities for expansion or re-engagement.

• Advance through the interview process with the Talent Acquisition Specialist and CEO, including reference checks and the offer stage.

⛳️ Requirements

• Minimum of 2 years in B2B client-facing positions (Customer Success, Sales, Account Management — preferably in tech or creative services).

• Proficient in English (both spoken and written communication with clients).

• Experience in conducting discovery calls with clients to uncover business goals, needs, blockers, and risks.

• Skills in upselling and cross-selling.

• Knowledge of CRM systems and client communication tools (Slack, Notion, Attio).

• A discovery mindset — curiosity and the ability to ask open and probing questions.

• Demonstrated empathy and a client-oriented approach.

• Excellent communication skills (clear, structured, and diplomatic).

• Proactive attitude with skills in process improvement.

• Strong organizational and prioritization skills for managing multiple clients and demands.

• Capability to collaborate effectively with sales and marketing teams.

🏝️ Benefits

• Flexible working hours.

• Paid vacations and sick leave.

• Fully remote work arrangement.

• Compensation for co-working spaces.

• Financial support (accounting services provided).

• Employee referral bonus.

• Access to a Reading Club and corporate library.