Customer Success Manager

📋 Description

• Deliver exceptional customer service to end users of the platforms.

• Address customer inquiries via email, phone calls, and other communication channels from end users.

• Participate in and present at National and State conferences.

• Drive growth in product usage throughout the designated state(s).

• Cultivate and sustain relationships with end users.

• Organize and facilitate professional development sessions for end users and potential clients.

• Record and maintain documentation of activities and communications with end users.

• Develop and implement strategic plans to enhance and sustain initiatives on a statewide level.

• Establish partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development entities.

• Aid in the preparation of semi-annual progress reports for major customers.

⛳️ Requirements

• At least 2 years of experience in Customer Success.

• Strong writing and communication abilities.

• Skilled presenter with engaging presentation techniques.

• A minimum of 2 years of experience using a CRM is preferred.

• Proficient in office applications such as Google Apps, Zoom, and Microsoft Office.

• Background in teaching, counseling, education management within K-12 education, or workforce development.

• Preferably knowledgeable in STEM, computer science education, or workforce development.

• Relevant college or post-secondary degree or teaching certificate is required.

🏝️ Benefits

• Annual Bonus.

• Opportunities for professional development.