Customer Success Manager

This is a fully remote position, open to applicants in Colorado, +3 more states.

📋 Description

• Leverage extensive expertise and consultative sales techniques to present solutions to a highly technical audience.

• Foster relationships with customers to ensure high retention rates.

• Oversee accounts from the initial onboarding process through to securing renewals.

• Collaborate within an account team alongside an expansion manager to enhance bookings.

• Contribute to the broader go-to-market team by providing messaging insights and product feedback.

⛳️ Requirements

• Minimum of 3 years experience in global multinational account management roles with a focus on technology solutions (preferably within the Cyber Security sector).

• Direct experience managing accounts for large global organizations (Global F100) and governmental entities.

• Hands-on experience with cybersecurity solutions, with a preference for those with DNS-specific knowledge.

• Experience with SaaS offerings, demonstrating a solid track record in both retention and expansion efforts.

• Capability to influence key decision-makers and negotiate effectively based on value and closing timelines.

• An analytical mindset towards customer engagement, pipeline management, and enhancing overall customer success and support.

• Proficiency in multitasking and managing various priorities efficiently, while collaborating internally to achieve objectives and being accountable for performance against assigned goals.

• Willingness to travel throughout the year to represent DomainTools at trade events and exhibitions to facilitate pipeline growth and enhance DomainTools' brand visibility.

• Achieve or surpass role-specific KPIs.

🏝️ Benefits

• Fully covered medical, dental, and vision insurance premiums.

• A 401k retirement plan with company matching.

• Basic life insurance coverage.

• Flexible paid time off (PTO).

• Additional well-being benefits.