Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee client satisfaction, identify opportunities for upselling, and ensure renewals by delivering ROI for our clients.

• Assist new clients during the implementation and onboarding process, customizing strategies to cater to their specific needs.

• Act as the main point of contact for your client portfolio, nurturing robust, long-lasting relationships.

• Coordinate cross-departmental projects and manage stakeholder expectations for seamless execution and client success.

• Conduct engaging training sessions and business reviews with senior professionals.

• Proactively address client issues and resolve concerns with professionalism and efficiency.

• Collect client feedback to promote continuous improvement and contribute to product innovation.

• Play a significant role in redefining how large law firms utilize technology to enhance efficiency and profitability.

⛳️ Requirements

• Over 5 years of experience in a customer success, client-facing, or account management position, preferably within a SaaS or legal technology context.

• Exceptional communication and presentation abilities, capable of confidently engaging with senior legal professionals.

• A Juris Doctor (J.D.) or previous experience in practicing law is highly desirable.

• Proficient in navigating and articulating complex software, with a strong intellectual curiosity and enthusiasm for emerging technologies, such as AI and Large Language Models (LLMs).

• A proactive and entrepreneurial attitude, thriving in a fast-paced "startup/scale-up" environment.

• A detail-oriented approach to managing tasks, timelines, and client inquiries.

• Ability to effectively manage a portfolio of clients, ensuring timely and thoughtful communication.

• Capability to adapt and work efficiently within our dynamic international setting, necessitating flexibility.

🏝️ Benefits

• The chance to engage with innovative technologies in the LegalTech and AI sectors.

• The flexibility to work remotely within a global organization.

• Competitive salary and incentive packages.

• A supportive and collaborative company culture that appreciates your contributions.