Customer Success Manager

This is a fully remote position, open to applicants in Alabama, +20 more states.

📋 Description

• Focus on business development and enhancing customer loyalty through regular customer engagement, quarterly business reviews (QBRs), and management of a portfolio of CommandLink clients.

• Optimize customer experience, expand the business via upgrades and product cross-selling, and ensure low customer churn rates.

• Develop a comprehensive understanding of CommandLink’s offerings, technology, software, and support methodologies.

• Utilize proprietary software tools to maintain consistent customer communication, track technological initiatives, and foster partnerships with mid-market and enterprise clients.

• Act as a reliable point of contact for designated customers’ inquiries and action items.

• Respond promptly and communicate effectively throughout the customer lifecycle.

• Execute strategic initiatives to uncover product cross-selling opportunities and collaborate with resources throughout the sales cycle to secure additional business.

• Oversee CRM, quoting tools, sales automation tools, and KPI dashboards to meet performance metrics.

• Uphold company culture while taking on extra responsibilities and projects as required.

⛳️ Requirements

• Bachelor's degree, or relevant experience equivalent to a degree.

• Proven track record of success in managing enterprise customer accounts throughout the deployment, installation, upsell, and retention/renewal lifecycle.

• 3-5+ years of experience in selling Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Networking and Internet Services, Managed Services, and Software.

• Proficiency and comfort in engaging with a customer's leadership team, including delivering presentations, demonstrations, leading customer QBRs/MBRs, and conducting webinars for training and sales discussions.

• Strong skills in Excel, Microsoft Office, and general computer software.

• Effective negotiation abilities.

• Self-driven with no reluctance to make outgoing calls.

• Capability to meet deadlines and maintain composure under pressure.

• Demonstrated ability to quickly learn new skills, software tools, and tasks.

• Proven performance in surpassing sales and customer retention objectives.

🏝️ Benefits

• Opportunities for growth at a rapidly expanding company.

• A culture that embraces ideas and innovation.

• Your contributions will have a significant, tangible impact.

• Comprehensive Medical, Dental, and Vision insurance for full-time employees.

• Flexible time-off policies.

• 401k plan to support your future savings.

• Enjoyable events at exciting locations.

• Complimentary DoorDash lunches on Fridays.

• Bonuses for employee referrals.

• AI-assisted application review complemented by human assessment of each application.