Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish strong and profitable connections with clients and their staff through exceptional customer service.

• Utilize various data reporting tools to evaluate performance and identify trends, risks, and opportunities.

• Cultivate trusted advisor relationships with key accounts, customer stakeholders, and senior management teams both internally and externally.

• Oversee our Customer Service inbox and distribute inquiries to colleagues as necessary.

• Stimulate interest from clients for additional sales of existing and other company products and services.

• Create compelling proposals and presentations for Customer Success Managers to present.

• Assist in acquiring case studies and gathering testimonial feedback.

• Help with complex client requests or escalated issues.

• Collaborate closely with the software development team to prioritize tasks based on client demands.

• Serve as the eyes and ears of the business, identifying risks and opportunities.

• Responsible for communicating all changes, updates, and reports to our smaller client base via email.

• Prepare digital quarterly business reviews for our smaller client base.

⛳️ Requirements

• Experience in the Education and EdTech sector is preferable but not essential.

• Strong communication and relationship-building skills demonstrated through video, teleconferencing, or in-person interactions.

• Organized, diligent, and eager to advance your career through client success.

• A fast learner with the ability to maintain composure and clarity under pressure.

• Proven experience in administration or account management roles.

• Familiarity with CRM software (e.g., Salesforce) and MS Office, particularly MS Excel.

• Experience in delivering client-focused solutions tailored to customer needs.

• Demonstrated ability to manage multiple projects simultaneously.

• Excellent listening, negotiation, and presentation skills.

🏝️ Benefits

• Health insurance.

• Flexible working hours.

• Professional development opportunities.