Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Cultivate customer relationships for a prominent educational video platform while collaborating with a dynamic, high-achieving, and friendly team.

• Manage a portfolio of schools as the main point of contact, establishing and nurturing strong relationships with key stakeholders to encourage trust and teamwork.

• Conduct training sessions, workshops, and webinars to inform customers about product features and best practices, ensuring they are equipped with the tools necessary for success.

• Optimize usage within schools by utilizing data and monitoring engagement metrics to pinpoint areas for enhancement or risk.

• Ensure successful subscription renewals by proactively creating account plans that cater to client needs and identify growth opportunities.

• Collect customer feedback to communicate with product development teams, driving ongoing improvements in the product and its offerings.

• Provide regular updates on customer success metrics, progress, and insights to the management team through OKR targets.

• Collaborate closely with Customer Success and technical teams to address customer inquiries, escalate and resolve product-related issues, and deliver timely support to enhance the customer experience.

⛳️ Requirements

• Proven experience in a similar Account Manager or customer success role is highly valued.

• A background in Teaching, Education, or EdTech is preferred.

• Comfortable working towards revenue targets with the established customer base.

• Excellent communication and interpersonal skills, with the ability to establish rapport with customers.

• A problem-solving mindset with a customer-centric approach.

• Capable of managing multiple priorities while working independently.

• Ability to work autonomously and take ownership of the customer journey.

• Enthusiastic about online learning and educational technology.

🏝️ Benefits

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴

• Flexible working hours and arrangements - to accommodate different working preferences and personal situations 🏠

• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎

• Employee discounts - we provide all employees access to a wide range of discounts to support their wellbeing and financial health 💰

• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities available to all our teams, so you can keep growing to become your best self 🥇

• Wellbeing Policy - with access to EAP and wellbeing apps, we prioritize your mental health and wellbeing in everything we do 💆‍♂️

• Generous parental leave policy - we offer 16 weeks of full pay 🚼