Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate relationships with a wide array of partner practices, fostering mutual success through the retention and expansion of Cherry transaction volume.

• Proactively utilize data, insights, and technology to enhance the engagement of your partner practice portfolio and achieve optimal results.

• Share enthusiasm and best practices while enabling partner practices to leverage payment plan technology for business growth.

• Strategically prioritize your time on the most productive growth opportunities and risk mitigation within your partner practice portfolio.

• Gain mastery of the industry and apply your expertise to influence business process adoption with your clients as a trusted advisor.

• Regularly forecast your anticipated portfolio transaction volume with accuracy.

• Continuously log and monitor interactions within our Customer Relationship Management system.

• Take initiative to enhance your approach by seeking feedback, learning, and experimenting with innovative engagement strategies.

• Assume ownership and responsibility for both your success and that of your customers.

• Strengthen Cherry's presence in your assigned portfolio by soliciting referrals at every opportunity.

• Collaborate with customers to gather experience feedback, informing stakeholder teams, like Product, about potential improvement areas.

• Be a cooperative team member, offering and accepting feedback, collaborating with colleagues, and striving to elevate every team member to success.

• Always act with an ownership mindset.

⛳️ Requirements

• A minimum of 3 years of experience in a customer-facing position.

• Outstanding verbal and written communication abilities.

• Strong interpersonal skills and the ability to connect with others effectively.

• Keen attention to detail and the capability to adhere to procedures with precision.

• A developed passion for enhancing the customer experience.

• Comfortable navigating various software platforms.

• Adaptable with a proven track record of troubleshooting effectively in real-time.

• A problem-solver with a positive attitude and a drive to exceed expectations.

• Experience in sales, customer success, or account management is a plus.

🏝️ Benefits

• Generous equity grant.

• Medical, vision, and dental benefits.

• Fully remote work environment.

• Company retreats in the summer and winter.