Customer Success Manager

📋 Description

• Adhere to all policies and procedures set forth by CDK Global.

• Fulfill all required compliance tasks and acknowledgments as assigned.

• Achieve or surpass all performance benchmarks.

• Travel may be required up to 50% of the time.

• Driving responsibilities may account for up to 25% of the time.

• Address inquiries and guide clients to the appropriate support resources.

• Aid clients in formulating their strategy regarding CDK solutions, collaborating with them to ensure they comprehend CDK's offerings and how to best leverage them for their specific needs and objectives.

• Maintain established relationships with dealership management teams.

• Exhibit proficiency in CDK products, earning a reputation as a trusted advisor.

• Evaluate dealership risk factors and devise risk mitigation strategies to ensure the ongoing success of CDK applications and new application opportunities.

• Prepare tailored reports and presentations for clients to educate them and promote growth within their organization.

• Identify opportunities and develop plans to address the training requirements of dealership staff.

• Collaborate with Sales to become an essential resource in expanding the CDK business with the client.

• Effectively identify and implement strategies for retaining clients deemed "at risk."

• Cultivate a constructive working relationship with Senior Client Success Managers (CSMs) and occasionally assist them as needed.

• Actively seek and respond to feedback.

• Maintain a positive attitude towards work.

• Offer recognition to colleagues.

• Use Totango to document valuable conversations and engagements with dealer partners.

⛳️ Requirements

• High School Diploma.

• Valid Driver’s License and travel documents (if applicable).

• At least 4 years of experience in client services, marketing, or sales.

• Experience in B2B, outside sales, or account management within a similar industry.

• Ability to work effectively and influence at all levels within the dealership.

• Familiarity with CDK applications and the automotive industry.

• Extensive knowledge of variable dealership operations or experience training dealer staff on software applications and processes.

• Proficiency with SalesForce.

• Strong sense of urgency.

• Capable of managing high-stress interactions and situations, utilizing empathy for de-escalation.

• Excellent communication skills, both verbal and written, with peers and clients alike.

• Ability to work collaboratively as part of a team with minimal supervision.

• Strong time management skills and ability to meet deadlines.

• Willingness to travel to client sites.

🏝️ Benefits

• Medical, dental, and vision benefits.

• Paid Time Off (PTO).

• 401K Matching Program.

• Tuition Reimbursement.