Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Comply with all policies and procedures set by CDK Global

• Achieve or surpass all performance benchmarks

• Travel may be required up to 50% of the time

• Manage client inquiries and guide them to the appropriate support channels

• Maintain established relationships with dealer management

• Prepare tailored reports and presentations for clients

• Collaborate with the Sales team to foster business development

⛳️ Requirements

• High school diploma or equivalent

• Valid driver's license and travel documentation

• At least 4 years of experience in customer service, marketing, or sales

• Experience in B2B or outside sales, or account management within a related industry

• Knowledge of CDK applications and a background in the automotive sector

• Proficiency with Salesforce

• Strong sense of urgency and ability to prioritize tasks

• Excellent communication abilities

🏝️ Benefits

• Commitment to a non-discrimination policy

• Competitive bonus structure

• Supportive accommodations for employees with disabilities