Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the post-sale customer relationship: serve as a strategic partner, advisor, and advocate for your accounts.

• Enhance product adoption, user engagement, and deliver business value throughout your portfolio.

• Proactively oversee customer health and develop action plans to reduce churn risk.

• Work closely with Account Managers to facilitate renewals and identify expansion opportunities.

• Inform customers about new features, product and roadmap updates, and best practices to assist them in achieving their objectives.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success within a B2B SaaS setting.

• Experience with segmented customers, including longtail or digital-first success models.

• Knowledge of Customer Success software (e.g., ChurnZero, Gainsight, Totango) is advantageous.

• Proficiency in English is essential.

🏝️ Benefits

• Competitive salary.

• Flexible working hours.

• Opportunities for professional development.

• Options for remote work.

• Team gatherings.