Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the main post-sale contact for Canadian school boards, providing assistance throughout onboarding, training, usage, and renewal processes.

• Execute proactive health checks and account assessments to enhance engagement, satisfaction, and adoption of the BusPlanner platform.

• Recognize and secure expansion opportunities, including new modules and features within existing boards.

• Oversee renewals and achieve sales targets related to increasing Annual Recurring Revenue (ARR) from your assigned accounts.

• Collaborate with our internal Support Team to address service tickets and guide customers through technical challenges.

• Engage in Canadian education and transportation conferences, fostering relationships and staying attuned to market demands.

• Keep precise records of client interactions, pipeline status, and account activities.

⛳️ Requirements

• 2–4+ years of experience in customer success, account management, or sales, preferably within Canadian SaaS, edtech, or govtech sectors.

• Experience with school boards, transportation consortia, or public sector organizations in Canada is a significant advantage.

• Familiarity with student transportation or K–12 operations in Canada is beneficial, but not mandatory.

• Willingness to travel within Canada for client meetings and to Waterloo, Ontario for onboarding and team gatherings.

• Excellent communication and presentation skills — comfortable leading demonstrations, training sessions, and account evaluations.

• Capable of managing a diverse and extensive client portfolio, providing both proactive and reactive support.

• Proficiency in French is a plus, particularly for accounts in Québec and New Brunswick.

• Comfortable working alongside technical teams and assisting clients in troubleshooting common usage issues.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career progression.

• A collaborative and supportive work environment.

• Health and wellness benefits.

• Flexible work arrangements.