Customer Success Manager

This is a fully remote position, open to applicants in Portugal, +3 more countries.

📋 Description

• Act as a trusted consultant for international brands, aligning BrandBastion’s AI-driven solutions with their social engagement and brand protection objectives.

• Promote renewals, upsells, and growth by showcasing the effectiveness of AI-powered automation on customer interaction, brand safety, and operational efficiency.

• Work alongside AI experts to refine models based on specific client needs, industry developments, and changing communication trends.

• Evaluate performance metrics and convert insights into strategic suggestions that enhance moderation, engagement, and real-time execution.

• Retention Focus: Develop tactics to mitigate churn and guarantee long-term client loyalty, concentrating on fostering robust, enduring relationships.

• Feedback Loop: Serve as the customer's voice within the organization, communicating feedback to the product, marketing, and sales teams to influence the product roadmap and enhance customer satisfaction.

• Customer Advocacy: Recognize and cultivate customer advocates capable of offering testimonials, case studies, or references.

⛳️ Requirements

• Demonstrated experience in customer growth, effectively managing renewals, expansions, and upsells in a B2B SaaS or rapidly expanding company.

• A comprehensive understanding of marketing, community management, and social engagement, with preference given to candidates with agency, direct brand experience, or expertise in paid/organic social strategy – 3-6 years of experience.

• Experience managing enterprise client portfolios, ensuring strategic alignment with business goals and measurable outcomes.

• A data-centric and AI-focused mindset, utilizing automation to assist brands in scaling engagement while retaining oversight.

• A proactive, results-driven approach, recognizing challenges, anticipating client needs, and delivering measurable business results.

• A strategic, problem-solving orientation, employing insights to narrate compelling business stories and sway key stakeholders.

🏝️ Benefits

• Career Growth & Package

• Lead strategic initiatives that influence our AI-first strategy.

• Progress into senior leadership roles contingent on performance.

• Collaborate with global brands at the cutting edge of digital engagement.

• Be part of a rapidly expanding AI-first company that is pioneering the future of brand protection and community management.

• Competitive market rate compensation plus over 4 weeks of paid time off.

• Opportunities for global team gatherings.

• Flexible, fully remote role: Enjoy the advantages of remote work while working alongside a skilled global team.