Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a trusted advisor and main point of contact for a portfolio of school and district partners.

• Oversee the complete customer experience from onboarding through to renewal.

• Collaborate closely with district partners to comprehend their specific goals and needs.

• Design and manage customer journeys and engagement campaigns within our customer success platform (ChurnZero).

• Formulate and implement strategies to enhance Branching Minds adoption and platform utilization.

• Maintain a consistent schedule of calls along with Beginning, Middle, and End of Year Reviews.

• Serve as a liaison between district partners and internal teams.

• Identify opportunities for customer advocacy through case studies, sales referrals, and other initiatives.

• Regularly track and monitor usage, milestones, and health metrics.

• Manage contract renewals for your assigned portfolio of accounts.

• Provide direct support and guidance through various communication methods.

• Utilize insights from data to enhance and refine the customer experience.

• Cultivate a deeper understanding of MTSS best practices.

⛳️ Requirements

• Relationship Builder - Experience in a customer-facing role (consulting, advocacy, development) that involves issue resolution and relationship management.

• Project Master - High attention to detail with the ability to prioritize multiple tasks and needs.

• Proficient with technology and eager to become an expert in the Branching Minds platform.

• Passionate about enhancing education and dedicated to ensuring equity of success for all learners, especially those facing challenges.

• Comfortable in a dynamic, self-motivated, collaborative, and fast-paced startup culture, able to work effectively both independently and as part of a team.

• Possesses prior experience in client-facing roles, project management, K–12 education, or edtech.

🏝️ Benefits

• Fully remote!

• An incredible, cross-disciplinary, mission-driven team addressing significant challenges that enhance the lives of educators and students.

• The chance to be a key voice in shaping our customer relationships and customer success team.