Customer Success Manager

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Establish enduring, strategic partnerships with major clients

• Comprehend clients’ workflows, organizational structures, and specific needs

• Act as the primary point of contact for customers

• Offer best practices and assist customers in realizing their operational objectives using Axon products

• Collaborate with cross-functional teams to provide insights into customer needs and challenges

• Influence and steer internal product roadmaps and initiatives

• Oversee customer relationships as a project manager, product specialist, and consultant

• Engage with customers through regular calls, business reviews, and addressing daily requirements

• Monitor and manage adoption metrics

• Develop success plans and document customer progress toward their goals and outcomes

• Handle escalations and coordinate internal teams on critical issues

• Communicate milestones and updates to senior leadership

• Conduct training webinars and calls in collaboration with marketing and training teams

• Acquire extensive product knowledge and ensure proper implementation within customer environments

• Learn and disseminate industry best practices to address customer needs

⛳️ Requirements

• Must be a registered attendee of AfroTech 2026; attendance at AfroTech 2026 is required to apply via this posting

• Bachelor’s degree or equivalent professional experience

• Over 5 years of experience in a customer-facing position

• More than 2 years of experience working with Enterprise-level clients

• Strong project management abilities with a proven system for tracking multiple customer requests, issues, and strategic initiatives

• Demonstrated history of leading process enhancements within large organizations

• Prior experience in monitoring product adoption and customer engagement using data-analysis tools

• Self-driven, team-oriented, accountable, and committed to surpassing customer expectations

• Outstanding organizational, presentation, and communication skills, both verbal and written

• Proven ability to adapt to change and thrive in high-pressure environments

🏝️ Benefits

• Competitive salary and 401k plan with employer matching

• Discretionary paid time off

• Paid parental leave for all employees

• Medical, Dental, and Vision insurance options

• Fitness programs available

• Support for emotional and mental wellness

• Opportunities for learning and development

• Access to Employee Resource Groups (ERGs)

• Snacks provided in offices