Customer Success Manager

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Cultivate and maintain robust relationships with current clients in Southeast Asia and ANZ.

• Foster customer retention and growth by comprehending business needs and facilitating their success.

• Ensure a successful implementation of Adjust for customer employees.

• Engage with customers regarding adoption trends, feedback, and potential for deeper interaction.

• Spot opportunities for customers to become advocates for Adjust.

• Collaborate with clients on contract renewals, upselling, and expansion opportunities.

• Coordinate resources across the Adjust organization to meet customer requirements.

• Act as the customer’s voice to guide the product roadmap.

⛳️ Requirements

• Minimum of 3 years of experience in a client-facing position (Sales, Account Management, or Customer Success) within a SaaS, AdTech, or MarTech organization.

• In-depth knowledge of the Mobile AdTech sector and advertiser dynamics.

• Familiarity with User Acquisition and App Performance Marketing.

• Prior experience in Customer Success or Sales functions.

• Capability to manage projects and utilize project management tools effectively.

• Ability to work independently and take ownership of customer relationships.

• Strong desire to understand clients' marketing and software configurations to effectively advise them in establishing a cutting-edge setup.

• A proactive mindset, always seeking to communicate with customers.

• Excellent proficiency in English and Vietnamese communication skills.

🏝️ Benefits

• Company culture and perks are detailed on the career page, though specific benefits are not enumerated in the posting.