Customer Success Manager

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Cultivate robust relationships with current clients in Southeast Asia and ANZ.

• Foster retention and growth among key customers by comprehending their business objectives and assisting them in achieving success.

• Facilitate the effective implementation of Adjust for customer employees.

• Engage with clients regarding adoption trends, customer sentiment, and prospects for enhanced involvement.

• Discover opportunities for customers to become advocates for Adjust.

• Collaborate with clients on contract renewals, upselling, and expansion opportunities.

• Coordinate resources within the Adjust organization to address customer requirements.

• Serve as the customer voice to guide the product development roadmap.

⛳️ Requirements

• A minimum of 3 years experience in a client-facing capacity (Sales, Account Management, or Customer Success) within a SaaS, AdTech, or MarTech company.

• Solid understanding of the Mobile Adtech industry and advertisers.

• Knowledge of User Acquisition and App Performance Marketing.

• Background in Customer Success or Sales roles.

• Capability to manage projects and utilize project management tools effectively.

• Ability to work independently and manage customer relationships autonomously.

• Strong enthusiasm for grasping clients' marketing and software configurations to guide them in developing a cutting-edge setup.

• Proactive mindset with a consistent desire to engage with customers.

• Exceptional communication skills in both English and Indonesian.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Flexible working arrangements and a supportive work environment.

• Comprehensive health and wellness benefits.