Customer Success Manager

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Oversee and cultivate relationships with key clients, delivering continuous support and strategic insights.

• Clearly communicate Adelaide’s value proposition and suggest enhancements based on data-driven insights.

• Promote the adoption of Adelaide's AU metric across various brands, agencies, and media partners.

• Collaborate closely with the Sales team to enhance client relationships and broaden the portfolio.

• Work in conjunction with the Analytics team to produce meaningful reports and tailor analyses that align with client goals.

• Serve as a product expert, guiding clients through Adelaide’s measurement data and insights.

• Coordinate with the Technical Account Management team to guarantee a seamless campaign setup.

• Assist ad operations to ensure smooth implementation and execution of campaigns.

⛳️ Requirements

• Minimum of 5 years of experience in digital media, ad tech, or advertising.

• A Bachelor’s degree is required.

• Exceptional written and verbal communication skills.

• Proficient in Microsoft Excel and PowerPoint.

• Familiarity with verification/viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), and DSPs (DV360, TTD, etc.).

• Demonstrated success in managing strategic accounts, developing client relationships, and driving revenue growth.

• Outstanding organizational skills and meticulous attention to detail.

• A collaborative mindset with a focus on growth.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• Parental leave.

• Wellness & Development Stipend.

• Holiday break.

• Volunteer time off.

• Competitive salary.

• Performance-based quarterly bonus.

• Stock options.

• 401(k) retirement plan.

• Remote-first environment.

• Access to WeWork spaces available.