Customer Success Manager

📋 Description

• Establish robust, multithreaded relationships with customer stakeholders.

• Conduct executive business reviews and develop customized success plans.

• Enhance platform adoption and customer engagement through strategic guidance.

• Monitor usage patterns, identify potential risks, and implement mitigation strategies.

• Collaborate with Account Managers to facilitate renewal and growth initiatives.

• Work cross-functionally with Product, Support, Sales, and Operations teams.

• Gather customer feedback and champion improvements in platform and processes.

• Cultivate customer advocacy by delivering exceptional experiences.

⛳️ Requirements

• Minimum of 3 years in Customer Success with Enterprise clients (preferably in HR tech, SaaS, or similar fields) - experience solely in SMB or mid-market environments will not suffice.

• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts with varied organizational structures.

• Proficient in Microsoft Office and CRM tools; quick to adapt to new technologies.

• Experience with Salesforce, Pendo, and Gong is advantageous.

• Strong organizational and time management skills in a fast-paced remote setting.

• Exceptional written and verbal communication abilities.

• Confident in presenting to and influencing VP and C-suite stakeholders.

• Customer-focused, proactive, and highly self-driven.

🏝️ Benefits

• Maintain your health and well-being with our all-inclusive medical, dental, and vision plans.

• Select from FSA or HSA options tailored to your individual needs.

• Secure your future with our 401K plan that matches your contributions.

• Enjoy paid leave for various life events, including illness, disability, or parenthood.

• Participate in our #Allin Shares Program to own a part of the company.

• Recharge with our unlimited PTO policy to take necessary breaks from work.

• Benefit from company-paid holidays, a day off for your birthday, closure during the week of July 4th and the December holiday week, half-day summer Fridays*, half-day first Fridays*, and 8 hours of volunteer time.

• Earn additional income by referring qualified candidates to join our team.

• Access both professional and personal support through our employee assistance program.